Frequently Asked Questions

All compulsory insurance is included in your quote. Your quote includes Third Party Liability, Collision Damage Waiver (Damage to the rental car with an excess). 

There is an unlimited mileage allowance. 

Vehicles are restricted to travel with in the island of Ireland.

At any of our branch locations. See Contact page.

You can upgrade your car when you arrive at the car rental desk. We will gladly upgrade your car for you, pending availability.

In the unusual event of a breakdown, you have 24 hour breakdown assistance. The number to call is in the car and on the car rental agreements form.

Yes, the renter must present a credit card in their own name at pickup.

You will need your reservation number which is emailed to you when you book your car on this site. You will also need a current, valid driver's licence, which you will have held for at least two years. Travellers from overseas will need a licence issued in their country of residence along with an English translation (where appropriate). Some form of picture Identity is required, e.g. Passport, ID card etc.

Please call our reservations department +353 (0) 504 52222 if you want to arrange to drop back your car outside of the office opening hours. We will do our best to facilitate you.

You pay for the car at the time of booking or at the rental desk just before you pick-it up. Your credit card details are taken as security to book the car.

Toll

You can pay in cash at all tolling booths in Ireland except the barrier free tolling on the M50 Motorway in Dublin. 

Toll Booths replaced by new barrier free tolling system.

Customers should be aware that there is no longer a cash payment facility at the tolling point on the M50 motorway (Dublin's Ringroad). Drivers of all vehicles using the section of the M50 between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) are liable to pay a toll.

How much is the Toll?

Cars cost €2.00 approx. Passenger vehicles with seating for more than 8 people cost €4.00

Tolls must be paid by 8pm on the day following the journey. Failure to pay a toll will result in the following charges.

• Not paid by 8pm on the following day: Toll + €3.00 penalty.

• Not paid by 8pm within the next 14 days: Toll + €44 penalty.

• Not paid within a further 56 days: Toll + €146.50 penalty.

All unpaid tolls and violation charges relating to car hire vehicles will be referred by the authorities to Donal Ryan's who will process payment through customer's credit cards. Donal Ryan's will not accept liability for violation charges arising from unpaid tolls and these will be included in charges passed on to customers. An administration fee may also apply.

Where can I pay?

You can pay using any of the following options

• Online at www.eflow.ie

• By telephone using a credit card at LoCall 1890 50 10 50 or +800 50 10 50 11 (outside Ireland)

• By cash at Payzone branded outlets nationwide.

• Use the Payzone Agent Finder to find the most convenient outlet for you